Sendbird

Solutions Engineer

Angular React Native Android iOS Kotlin Objective-C Swift C# JavaScript

Work toward customer success - You will work with our Customer Success and Sales teams to educate customers on how to best use SendBird.
Lead implementation design - Consult with customers on technical and UI design to architect efficient and scalable solutions to deliver the best user experience.
Build vertical solutions - Build tools and vertical solutions with SendBird for customers as the need arises such as third-party integrations.
Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps.
Write technical resources - Write blog posts, tutorials, and documentation to make the adoption of SendBird more accessible to developers.
Coordinate projects - Help manage projects with multiple stakeholders, both internal or external, to ensure timely and successful launches of SendBird integration.
Become a domain expert - Follow the latest trends and features in the chat domain. Act as a trusted advisor for our customers when it comes to best practices for implementing chat

EXPERIENCE AND SKILLS

You are a native English speaker who can cover Indonesia, UAE, Singapore, Vietnam, Japan, and India.
You have at least 5+ years of professional experience as a full-stack engineer or solutions/customer engineer.
You have hands-on experience working with API, SaaS, Web and Mobile technologies, and Databases.
You have excellent oral and written communication skills, including strong empathy for customer needs.
You have solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#.
You have proven knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular.
You can manipulate basic web technologies (HTTP, HTML, WebSocket, etc.).
You are able to guide a good UX design on customer’s chat implementation.
You are able to travel as needed to do onsite visits (up to 20% of time)
You can debug and troubleshoot complex systems in web server, database and mobile devices.

WHO YOU ARE

Problem Solver - Be a creative problem solver for troubleshooting issues and handling edge cases to ease the customer’s adoption process.
Domain expert - Follow the latest trends and features in the chat domain. Act as a trusted advisor for our customers when it comes to best practices for implementing chat